Employee Handbook
The 9 Commandments
Employee Handbook
The 9 Commandments

East of Normal's nine Commandments every employee should know

1
NARS
We always say YES to Nars.
2
NO MULTITASKING
Multi-tasking is a lie.
Focus on ONE thing at a time.
If you chase two rabbits... you will not catch either one.
3
DELIVERING
Always deliver on time.
NO MATTER WHAT!
4
SIGN-OFF
All work is signed off
by Nico.
5
BOUTIQUE AGENCY
We provide more personal
attention than a big agency.
6
RESPONSE TIME
All email requests are
responded to within 2 hours.
7
ON SET
Positive attitude on set no
matter what.
Be like a duck. Remain calm on the surface
and paddle like crazy underneath.
8
CUSTOMER IS ALWAYS RIGHT
It’s ok to terminate a client,
but while they are with us,
they are always right.
9
YOU
Be irreplaceable
in your position.